Service Operations System (SOS) is an enterprise field service management solution developed to bridge the gap between the workers in the field and the workers in the accounting office. SOS enables you to keep track of all of your ticket information (parts, labor, equipment, schedule, etc) so that it may be billed correctly.
Our solution is 100% modular to allow for companies that only require specific parts of the system while retaining the ability to upgrade or expand to other modules.
In addition to the already available modules, we can create new or customized modules to meet your specific needs.
Whether you create and dispatch tickets from the office or the field, SOS allows you to quickly get your work orders approved and to the accounting office.
Create and manage work orders directly for assets. View work order history and create alarms or alerts. Track and maintain everything from a tank battery to pumping units and manufactured items such as fluid ends and pumps.
If you offer multiple services (ie. unit repair, unit install, etc) SOS allows you to have different forms for different tasks and you can add, edit, or change questions in your forms at any time.
Switch between multiple yards to dispatch, manage crews, run reports, track parts, transfer assets, etc.
Inventory & Parts
Count, track, manage your inventory and parts that are used on work orders. Users can also set refill limit alerts and track price and unit size history for auditing.
SOS allows for ongoing paystub generation so employees can see what jobs they have been on and how many hours they currently have worked during current and past pay periods. This helps ensure all work orders are put in the system.
STEM’s Service Operations System allows you to work from anywhere at anytime. Whether you need to update a ticket or check on specific inventory all you need is a web browser or our app (REAP).
REPORTS & ANALYTICS
We continue to build upon our reporting structure to give you best analytics and data to allow you to consistently make more informed decisions about your business. From pivot charts to scheduled reports SOS provides you with the dashboards you need.
We build each system up from our core engine to make our products are highly customizable to your company’s needs. Whether you have a custom accounting program or need to integrate in to a well monitoring device we can help.
Field Service and Asset Management